A1: All TSMC employees are welcome to bring family members and friends to the annual Sports Day. No advance registration is required!

A2: There is no limit to the number of guests. Guests must be accompanied by a TSMC employee at check-in. After checking in, guests may enter and exit with their admission hand stamps. One employee accompanied by up to four guests may check in at any counter. For five or more guests, please visit the Special Check-in Counter for assistance.

A3: The opening performance begins at 08:40. Food and beverage stalls and surrounding activities throughout the venue open at 09:30.

A4: Check-in is available from 07:30 to 14:30 at four locations: (1) the second-floor platform above the main entrance of Zhubei Stadium (intersection of Fuxing East Road, Sec. 1 and Ziqiang 1st Road), recommended for its spacious check-in area; (2) Stadium Gate 1 (Fuxing East Road, Sec. 1); (3) the motorcycle parking lot; and (4) the Second Sports Field (Zhuangjing 1st Road). Please complete check-in by 14:30 to protect your event benefits.

A5: At the check-in counter, open the Fay_Event app and log in. Show your Account QR Code and employee ID badge, and tell the staff how many guests are accompanying you.

A6: After successful check-in, employees will receive NT$400 in electronic event credits, a questionnaire gift redemption voucher, a Soccer Ball Painting DIY reservation voucher, a Photo Time reservation voucher, and a Featured Experience reservation voucher. Employees who check in before 08:30 will also receive an additional NT$400 in electronic event credits as an early-bird gift. All these benefits will be automatically credited to your app account once you check in through the app.

A7: Complete check-in before 08:30 on the event day to receive an additional NT$400 in electronic event credits.

A8: Once guests activate their app accounts, employees may transfer event credits to them. Guests may also purchase additional event credits on-site. Guest accounts are limited to credit-based purchases; gift redemption and activity reservations must be completed using an employee account.

A9: Event credits are valid only on the event day and cannot be exchanged for cash. If you run out, purchase additional credits with cash at an Event Credit Top-up Counter, or use payroll deduction through the app (employees only). Food and beverage stalls accept event credits only, not cash. Exception: sportswear may also be purchased with cash; the TSMC GIFT POP-UP STORE accepts cash and credit cards only.
Note: Sportswear may also be purchased with cash. The TSMC GIFT POP-UP STORE accepts cash and credit cards only.

A10: Virtual employee IDs are accepted for check-in. If you cannot present either a physical or virtual employee ID, please visit the Special Check-in Counter and provide another form of identification. Staff will assist with verification.

A11: Overseas employees are not eligible to receive event credits. The event is funded by the Taiwan Employee Welfare Committee, whose funds come from TSMC Taiwan business revenue and contributions from employees in Taiwan; therefore, the benefit is available only to Taiwan-based employees. Overseas employees may still activate an event app account, participate in surrounding activities, and attend the Sports Day. To make purchases on-site, they must purchase credits at a top-up counter.

A12: The NT$400 early-bird bonus is exclusive to the October 24 Sports Day. The regular NT$400 in event credits (including the official-duty allowance) is counted across the Zhubei, Central Taiwan, and Southern Taiwan events. Each employee may receive this benefit only once per year. Any second or subsequent claim will be deducted from the employee’s salary.

A13: Employees unable to attend due to official duties (business trips, duty shifts, or scheduled work shifts) will instead receive NT$400 in cash, paid into their salary account and included in their annual personal income. Department secretaries will submit the official-duty lists. Employees may receive either the official-duty allowance or event credits, but not both. Claims are counted across the Zhubei, Central Taiwan, and Southern Taiwan events, with one benefit per employee per year. Any second or subsequent claim will be deducted from the employee’s salary.

A14: Each employee’s app account contains three categories of credits. Company-issued “Event Credits” appear with a red background. If at least NT$400 in company-issued Event Credits remains unused in your account at the end of the event, you may claim NT$400 at either the subsequent Central Taiwan or Southern Taiwan sports fair. Please note that credits are deducted in this order: Event Credits > Cash-Purchased Credits > Payroll-Deduction Credits. For example, if an employee receives NT$800 in Event Credits, purchases another NT$600 in credits, and spends NT$900, the system first deducts NT$800 in Event Credits and then NT$100 in purchased credits. The remaining NT$500 consists of purchased credits, so the employee is not eligible to claim another NT$400 at the Central or Southern Taiwan event.

A1: Android users can search for “Fay Event” in Google Play, and iOS users can search for it in the App Store. Alternatively, scan the QR Code for your operating system below to download the app.

A2: Step 1: Open the event app, select “TSMC,” and then select “Employee Login.”
Step 2: On the login page, enter your employee number (digits only) as the account ID and the last four digits of your national ID or residence permit number as the password. If you cannot log in using the default password, please contact the Special Check-in Counter for assistance.

A3: Step 1: Log in to the app and select “Account QR Code.”
Step 2: Show your Account QR Code to the on-site staff for scanning. When “Checked In” appears on the screen, your check-in is complete.
Step 3: Select “Vouchers,” confirm that your check-in gift appears, and display its QR Code for staff to scan and redeem. Please verify that the quantity of gifts is correct before leaving the check-in counter. (Reservations for activities and DIY sessions opening at 09:30 can only be made after check-in.)

A4: Guests may download the app if they wish to make purchases independently using event credits during the event.

A5: Each employee receives four guest accounts. Guest accounts support credit purchases, transfers, and top-ups only. If you need additional accounts, please visit the Special Check-in Counter for assistance.

A6: Go to “Check-in QR Code” to find guest accounts marked “Checked In,” then assign them to your guests. Account IDs: If your employee number is 000001, Guest (1) uses 000001-1, Guest (2) uses 000001-2, and so on. Password: The same password as the employee account.

A7: One phone may be used to log in and out of employee and guest accounts, but the same account cannot be logged in on two or more phones simultaneously. Guest accounts support only credit payments, transfers, and top-ups. Most other activities (except those requiring reservations) do not require the app. Employees can make reservations for guests, so not having a phone will not prevent guests from enjoying the activities.

A8: If your phone freezes while using event credits, close and reopen the app. Then check “Event Credits” to see whether the transaction was recorded. Every purchase and credit top-up is recorded.

A9: If the payment amount is incorrect:
(1) If you entered too little (underpaid the vendor), scan again and pay the difference.
(2) If you entered too much (overpaid the vendor), inform the vendor immediately and request an “Overpayment Confirmation Form.” Complete the form and obtain the vendor’s signature or stamp, then take it to the Event Credit Top-up Service Counter for assistance.
* To avoid disputes, report any credit discrepancies to the vendor immediately. Issues reported after leaving the stall will not be accepted. Overpayment forms must be processed before the event ends (by 15:00).

A10: Transaction records are available in both the user-facing app and the administrative system, including vendor names, amounts spent, credits received, and transfer records.

A1: Guests may participate in surrounding activities. Some activities require advance reservations using an employee app account. Reservations open at 09:30 on October 24.

A2: Due to limited availability, DIY and featured experiences must be reserved through an employee account. Once booked, employees may share a screenshot of the reservation voucher with a guest. The guest can enter by presenting its QR Code. Each voucher is valid for one use only and becomes invalid after scanning. Please arrive for the reserved session; vouchers expire if you are more than two minutes late.

A3: Only employee accounts can make reservations. If an employee cannot attend, they may share a screenshot of the reservation QR Code with a guest, who can present it at the reserved time to participate.

A4: After you check in through the app, the system will automatically issue the reservation voucher to your employee account.

A5: Only employee accounts can receive reservation vouchers. After check-in, each employee receives one Soccer Ball Painting DIY reservation voucher, one Photo Time reservation voucher, and one Featured Experience reservation voucher. Capacity is limited for each session and reservations are available on a first-come, first-served basis.

A6: Reservations can only be made through an employee account, and vouchers cannot be transferred to another account. If an employee cannot accompany a guest, the employee may share a screenshot of the reservation voucher QR Code with the guest, who can scan it for admission.

A7: Reservations open at 09:30 on October 24. Select “Activity Reservations” in the app and choose an available session that suits your schedule. At the reserved time, go to the activity location and show your reservation voucher QR Code to check in. Activity locations can be found on the venue map in the app.

A8: You may cancel a reservation before your scheduled session begins and select another activity or time slot. Spaces are limited, and fully booked sessions will no longer be available.

A9: Please participate in the DIY session during your scheduled time slot. If you do not arrive within two minutes of the scheduled start time, you will forfeit your eligibility to participate.

A10: The TSMC GIFT POP-UP STORE is located in the first-floor lobby below the main check-in area. Entry requires an app reservation from 09:30 to 14:00. Walk-in queuing is available from 14:00 to 15:00.

A1: A total of 158 stalls are located around the first floor, on the second-floor platform, at Venue 2 (TSMC Star Paradise), and at Venue 3 (TSMC WORLD ISLAND). Employees can use event credits to purchase food, beverages, and merchandise.

A2: Food and beverage stalls accept event credits only; cash payments are not accepted at the stalls. Event Credit Top-up Counters are available, with a minimum top-up of NT$5. If you have unused purchased credits, please request a refund at a top-up counter before 15:30.

A3: To encourage sustainability, some vendors offer an NT$5 rebate when you bring your own reusable tableware. Eligible items include bowls, plates, food containers, cups, and water bottles (container-type tableware only). Reusable tableware rental is also available on-site. Please refer to the food and beverage map.

A4: Some vendors offer vegetarian options. Please check the food and beverage map and the labels on stall menus.

A5: 09:30–15:00 on the day of the event.